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Sustainability

    Sustainability

    The Future of Travel – Bright, Inclusive, and Kind

    It started with an email. “Dear Valued Passenger,  THAI Smile Flight WE577 departing from Luang Prabang (LPQ) to Bangkok Suvarnabhumi (BKK) travelling between 29 March 2020 to 24 October 2020 has unfortunately been cancelled. In the event of flight cancellation, you may choose from the following options that best suit your convenience…” Calls followed. Later, more emails ensued. Then, the cyclone of stress loomed – checking flight transfers, rebooking hotels, waiting for confirmation, reading cancellation policies, changing itineraries, waiting some…

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